Bridging the Gap in Aged Care is the brainchild of Gratis.
Aged care Providers complain that their staff can be very task orientated! Yet new staff are buddied up with those very same staff that are task orientated!!
The majority of new staff have completed training that teaches the concept of Person Centred Care, yet as soon as they are buddied up with task orientated staff, Person Centred Care is no longer a priority, the tasks are!
New staff need to be nurtured and buddied with staff that are able to build a rapport with their clients, know the clients name and not just the room number, be able to communicate with clients by reassuring them that you will return when you say you will, staff that don’t mind making that extra cup of tea for a client, staff that are able to have a chuckle with their clients, staff that are confident and competent, staff that are able to prioritize.
I tell all new workers that you don’t have to sneak a peek at a newspaper, sit with your clients and read it to them! I don’t care if you have an extra sneaky coffee, but why aren’t you having it with your client/s!. Their answer? ‘Won’t I get into trouble?” Really?! I have never met a manager that has complained about their staff interacting with the clients. Maybe an overly keen EN, worried they will be told off for not supervising that the TASKS are completed ready for the next shift…or an RN who’s just walked in and made an assumption without looking at the big picture!
Bridging the Gap in Aged Care addresses all the above.
We are all in agreement that tasks also need to be addressed, these can be incorporated into time management. Does it take 2 staff to empty the dishwasher? Does it take all staff to be in the office at the same time completing their documentation? Why do staff feel guilty for sitting with a resident and having a chat? Teamwork will address all of these issues. Communication about who’s doing what will stop the criticism. Utilise the skills of your hard working staff. Workers should identify each other’s strong points!
Personally, I’m not the best bedmaker (as pointed out to me by a care worker ) but I’m great at keeping my clients happy !! and I use the words “my clients” with conviction.
Training at Gratis, encourage new workers to find a mentor in their new job, hopefully, this will give YOUR permanent workers an extra purpose to do their job with confidence and care.
Evidence shows that some new staff commencing work for Aged Care providers lacked some of the skills required in Aged Care, anyone can Google that information! But what’s being done about it out there in our Elders world. Gratis is addressing it and getting results.
Annie McKeon (trainer at Gratis)