We successfully seized the opportunity to provoke an insurgence in 2015, to disrupt the clinically focused and indoctrinated customs entrenched in the traditional, mandatory training elements of service provision, with a renewed focus on values and the human experience. In achieving this, it offered a multi-tiered opportunity, a new prototype and lens through which a superior level of consumer service experience became a mutually beneficial conduit through which participants could commence, re-engage, develop and thrive, on both an individual and global level.
The successful outcomes over a 4-year period, whilst championing continuous improvement of service delivery, quality assurance, progression and staff retention, seeded an evolutionary, adaptive channel to meet a growing demand in the sector, reduce unemployment and re-engage a relinquished, skilled, and era-aligned workforce back into the sector to accomplish this.
If we can lead by example, set the benchmark, and reunite in our duty of care to all stakeholders from a value based, ethical and successful threshold, then we have already solved so many of the challenges which continue to test us. This is the time to make that choice; it is our duty of care.